Return and Refund Policy

Last updated: September 4, 2025

At Swish Pro LTD, your satisfaction is our priority. We want you to feel confident when shopping with Ouravita, which is why we offer a straightforward and transparent return and refund policy.

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60-Day Money-Back Guarantee

We offer a 60-day return policy, giving you 60 days from the date you receive your item to request a return.

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Return Eligibility

To qualify for a return, your item must:

• Be unused and in the same condition that you received it.

• Include all original packaging, accessories, and tags.

• Be accompanied by a valid receipt or proof of purchase.

⚠️ Returns that do not meet these conditions will not be accepted.

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How to Initiate a Return

To request a return, please contact our support team first before sending any items back.
Unsolicited or unauthorized returns will not be accepted.

For return assistance, please contact us at:
📩 support@try-oravita.com

Once your return request is approved, you will receive detailed instructions for completing your return.

Please note: while we do not charge a restocking fee, customers are responsible for covering return shipping costs.

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Return Shipping Address

All approved return packages should be sent to the following address:

Swish Pro LTD
33 N Gould St.
Sheridan, WY 82801
United States

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Damages and Issues

Please inspect your order upon receipt.
If you discover any damage, defect, or incorrect item, contact us immediately at support@try-oravita.com.
We will evaluate the issue promptly and take the necessary steps to resolve it, including replacement or refund where appropriate.

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Non-Returnable Items

Certain types of items are not eligible for return, including:

• Perishable goods (such as food or flowers)

• Custom or personalized products

• Personal care items (for hygiene reasons)

• Hazardous materials, flammable liquids, or gases

• Gift cards and sale items

If you are uncertain whether your product qualifies for a return, please reach out to our support team for clarification.

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Exchanges

To ensure a fast and smooth process, we recommend that you return the item you have once your exchange request is approved and then place a new order for the desired product.

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EU 14-Day Cooling-Off Period

If your order was shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original condition, unused, and in the original packaging.

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Refund Process

Once your return is received and inspected, we will notify you via email of the approval or rejection of your refund.
If approved, your refund will be processed automatically to your original method of payment within 10 business days.

Please note that it may take additional time for your bank or credit card company to process and post the refund.
If 15 business days have passed since your refund was approved and you have not yet received it, please contact us at:
📩 support@try-oravita.com

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Need Assistance?

Our support team is always ready to help with any questions or concerns regarding returns, exchanges, or refunds.

📧 Email: support@try-oravita.com
🏢 Address: 33 N Gould St., Sheridan, WY 82801, USA